Refund & Cancellation Policy
Last updated: October 1, 2026
1. Digital product delivery
Digital products, SaaS access, software licences, and digital assets may be made available shortly after purchase. Sales are generally final once access or delivery has begun, except where this policy, the applicable payment provider's terms, or mandatory consumer law provides otherwise. This policy applies to products and project work provided by HAITHAM IGULU, a sole proprietor operating under the business name SkyBuild Technologies from Kampala, Uganda.
2. Refund requests
If you experience a material technical error, delivery problem, or system failure affecting a digital product, submit a refund inquiry within 14 days of the initial checkout date. Email skybuildtechnologies@gmail.com with your order details or contact Paddle through the buyer-support channel linked in your order email if Paddle processed the transaction. Paddle reviews and processes refunds for Paddle Checkout orders. Any approved refund is returned to the original payment method. A refund inquiry is not a guarantee of approval, and mandatory consumer rights are not limited by this policy.
3. Custom project work
For custom website, app, SaaS, and digital transformation projects, the project agreement, scope, timeline, and deposit requirements are agreed in writing before work begins. Payments made for approved project work are generally non-refundable once the project has started, unless otherwise stated in your contract or a mutually agreed written arrangement is made.
4. Subscription cancellation
For Paddle subscriptions, cancel through the buyer portal linked in the Paddle order email or contact Paddle support before the next renewal date. For subscriptions using another provider, follow the cancellation instructions shown by that provider. Unless required otherwise by law or stated at checkout, cancellation stops the next renewal and access continues until the end of the current paid period.
5. Payment returns and customer support
Paddle handles first-line billing, payment, and refund inquiries for orders purchased through Paddle Checkout. We provide product access and technical support. For a payment made through another provider or payment channel, contact the provider identified in that transaction or email us at skybuildtechnologies@gmail.com.
6. Exceptions and local law
Where local consumer protection laws provide stronger rights than this policy, those rights will apply to the extent required by law. In some cases, certain digital goods, custom development work, or subscription renewals may not be refundable at the discretion of the provider or under applicable law.
7. Contact us
If you need help with a refund, cancellation, or billing question, email us at skybuildtechnologies@gmail.com or use the contact form on our website and we will respond as quickly as possible.